Position: Customer Experience & Order Specialist

Location: 100% In-Office (Minneapolis, MN)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Pay: $21-$23/hr (DOE)

About the Role

We're looking for a Customer Service Specialist who thrives in a fast-paced environment and enjoys delivering exceptional service. This unique position combines E-Commerce Customer Support with Order Management responsibilities, offering variety and growth for someone who loves helping customers and solving problems.

What You'll Do

• Customer Support:
  • Respond to inquiries via Zendesk, email, chat, and phone with professionalism and care.
  • Provide order details, assist with product questions, and resolve complaints promptly.
  • Track shipments and communicate with carriers to ensure timely delivery.
  • Process returns, issue refunds, and provide shipping labels.
• Order Management:
  • Receive and process customer orders via phone, email, and fax.
  • Accurately enter orders into systems, confirm details, and ensure compliance with policies.
  • Prepare sample packets and product information for customers and events.
  • Generate freight quotes and coordinate shipping logistics.
• Collaboration & Reporting:
  • Document interactions and resolutions in CRM systems.
  • Communicate trends, issues, and improvement ideas to management.
  • Assist with special projects and maintain organized records.

What We're Looking For

• Experience:
  • 2+ years of customer service experience (B2C preferred).
  • E-commerce experience and familiarity with Zendesk a plus.
  • Knowledge of CRM systems (ACT! or similar) is a plus.
• Skills:
  • Strong written and verbal communication skills.
  • Proficient in Microsoft Office.
  • Ability to multitask and manage priorities effectively.
  • Solution-oriented problem-solving mindset.
• Other Requirements:
  • High school diploma or GED.
  • Comfortable working in-office (and okay with dogs in the workplace!).

Why Join Us?

• Competitive pay and consistent weekday schedule.
• Opportunity to work on diverse tasks across customer service and order management.
• Collaborative team environment with room for growth.

Ready to make an impact? Apply today and help us deliver exceptional service to our customers!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.